Terms of Service

Use of the website

You may use the site for lawful business and informational purposes. You agree not to disrupt or interfere with the site, attempt to gain unauthorized access to any account, system, or data, or use the site to transmit anything unlawful or harmful.

Client engagements & proposals

Client engagements are governed by their individual service agreements. Service descriptions on this site are invitations to discuss scope — not binding offers. Final scope, pricing, and terms are set in the agreed proposal or signed agreement for each engagement.

When a proposal is approved, we issue an invoice for the agreed amount. Where a project is scheduled to begin on payment, work starts — and the project activates in your portal — when that kickoff invoice is paid.

Fees, invoices & payment

• Invoices. Invoices are issued in the currency stated on them and are payable by the due date on the invoice (fourteen days from issue unless the invoice or your agreement says otherwise).
• Online payment. Card payments are processed by Stripe from your client portal; your card details go directly to Stripe and are never stored by us. Bank transfers referencing the invoice number are equally welcome.
• Taxes. Fees are exclusive of applicable sales taxes, which are charged where required by law.
• Non-payment. If an invoice remains unpaid past its due date, we may pause work and portal deliverables until the account is brought current. Amounts already paid for work already delivered are not refundable except as your service agreement provides.

Intellectual property

The content of this site — text, design, imagery, and the product work shown in the portfolio — belongs to VstreamX or to its clients. You may not reproduce, distribute, or create derivative works from site content without written permission.

Work built for a client under a service agreement is owned by that client upon full payment of the fees for it. We retain ownership of our pre-existing tools, frameworks, and general know-how, which we license to the client as needed to use the delivered work.

Portal accounts

Client and admin portal accounts are for authorized business users only. You are responsible for keeping your credentials confidential and for activity under your account. We may suspend accounts that are shared, misused, accessed without authorization, or associated with a materially overdue balance.

AI-assisted delivery

We use AI tooling, under human supervision, as part of delivering our services — drafting, analysis, and operations assistance. Client-facing output is reviewed by a person before it reaches you. Data handling for these tools is described in our Privacy Policy.

Site content & no warranties

Site content is provided “as is” for general information about our services. We make no warranties, express or implied, about its accuracy, completeness, or fitness for a particular purpose, and it does not constitute professional advice.

Limitation of liability

To the maximum extent permitted by law, VstreamX is not liable for any indirect, incidental, or consequential damages arising from your use of the site or reliance on its content.

For paid services, unless your service agreement says otherwise, our total aggregate liability is capped at the fees you paid for the service giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of Canada and the applicable provincial laws, and any dispute over them is subject to the jurisdiction of the Canadian courts.

Changes to these terms

We may update these terms from time to time. The effective date above always reflects the current version; continued use of the site after changes are posted constitutes acceptance.